Fandango $9M Ticket Fee Class Action Settlement: In a move that underscores the growing importance of transparent pricing in digital commerce, Fandango Media, LLC has agreed to a $9 million class action settlement. This resolution follows claims that the company did not properly disclose “convenience fees” charged to customers purchasing movie tickets online for theaters in New York State. If you’ve purchased movie tickets through Fandango’s website or mobile app and paid a convenience fee in New York between August 29, 2022, and March 11, 2024, you may be eligible for compensation. Here’s everything you need to know.
Fandango $9M Ticket Fee Class Action Settlement
The $9 million settlement from Fandango represents more than just a refund—it’s a win for consumer transparency and digital fairness. While the claims period has closed, this case reminds us of the importance of monitoring fees and holding companies accountable when pricing practices lack clarity. If you were affected, and you submitted your claim on time, you can expect your compensation once the final approval process concludes. For future reference, always keep an eye out for class action opportunities—especially when small fees add up across large platforms.
| Aspect | Details |
|---|---|
| Settlement Amount | $9 million |
| Eligibility Period | August 29, 2022 – March 11, 2024 |
| Eligible Participants | Consumers who paid convenience fees when purchasing electronic movie tickets via Fandango for theaters located in New York |
| Compensation Options | $5 cash or $10 Fandango at Home voucher |
| Claim Deadline | March 31, 2025 (now closed) |
| Final Approval Hearing | February 27, 2025 |
| Proof of Purchase Needed? | No |
| Official Website | fandangoticketfeesettlement.com |
What Is the Fandango Settlement All About?
The lawsuit, Awad v. Fandango Media, LLC, filed in New York Supreme Court, alleged that Fandango violated the state’s Arts and Cultural Affairs Law (§ 25.07(4)). The plaintiffs claimed that the company charged “convenience fees” on ticket sales but failed to properly disclose those fees until late in the purchasing process.
While Fandango denies any wrongdoing, it agreed to a $9 million settlement to resolve the matter. The settlement allows affected users to claim compensation without needing to provide receipts or proof of purchase, making it accessible for most affected consumers.
Who Is Eligible to File a Claim?
To be eligible, you had to meet all of the following conditions:
- You purchased electronic movie tickets via Fandango’s platforms (website or app),
- The tickets were for a theater in New York State,
- The purchase was made between August 29, 2022, and March 11, 2024, and
- You paid a convenience fee during the transaction.
No proof of purchase was required, which made the process easy and straightforward.
What Compensation Could You Claim?
Qualified participants had two choices:
1. $5 Cash Payment
This was a one-time payout for eligible consumers, sent via digital payment methods or mailed checks.
2. $10 Fandango at Home Voucher
This voucher could be used for movie rentals or purchases on Fandango’s on-demand streaming platform.
Participants could select either option when submitting their claim online.
How Did the Fandango $9M Ticket Fee Class Action Settlement Claims Process Work?
Even though the deadline has passed, here’s how the process worked for educational purposes or if you’re looking to understand similar settlements:
Step-by-Step Guide:
- Visit the official site at fandangoticketfeesettlement.com.
- Click on “Submit a Claim” and complete the form.
- Choose your preferred compensation option.
- Submit your claim before the March 31, 2025 deadline.
Claims were processed without the need for receipts or detailed documentation, a user-friendly feature that encouraged broader participation.
Why Class Action Lawsuits Matter?
Class actions like this one are essential for protecting consumer rights—especially when individual losses are small but widespread. Rather than hundreds of people filing separate lawsuits, a class action consolidates all claims into one. It saves court resources and often leads to better outcomes for the public.
The Fandango case is a good example of how companies are held accountable for transparency in digital pricing.
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FAQs About Fandango $9M Ticket Fee Class Action Settlement
1. Why was Fandango sued?
Fandango was accused of failing to adequately disclose “convenience fees” during the online ticket purchasing process in violation of New York State law.
2. Am I still eligible to file a claim?
No. The claim deadline was March 31, 2025, and the window for submitting claims is now closed.
3. Do I need proof of purchase to qualify?
No proof of purchase was required to file a claim under this settlement.
4. How will payments be made?
Payments will be issued 30 days after the court grants final approval and any appeals are resolved. They may be sent via check or digital payment.
5. What is a Fandango at Home voucher?
It’s a $10 credit that can be used to rent or buy movies and TV shows through Fandango’s on-demand streaming platform, Fandango at Home.
6. Can I still exclude myself from the lawsuit?
No. The deadline for exclusions and objections passed on January 28, 2025.
7. Where can I get more information?
Visit the official settlement site for detailed information and court documents.
